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Terms & Conditions
To the fullest extent legally permissible all dealings between the Customer and Merchwise Pty Ltd (ABN: 28 697 080 265) (and/or any related and/or associated companies, trusts and/or other entities and/or any successors and/or assigns) whether trading as Merchwise Pty Ltd and/or otherwise relating to any goods and/or services [the ‘goods and/or the services’] are subject to the following terms and
conditions [‘these Terms’] unless otherwise expressly agreed in writing.
Business Details:
Our office hours are: Monday through Friday, 9 AM to 5:00PM AEST. We are closed all state and national public holidays. Sales and order enquiries phone: 07 5605 4889. Email: sales@merchwise.com.au
Payment:
Payment for goods must be made in full prior to beginning production of any order unless other payment terms are agreed upon and stated in the invoice. Merchwise will not be responsible for any delays in production/delivery due to payment not being made.
Order Cancellations:
Once an order has been approved via email, an invoice has been generated and paid for (deposit or in full) or by signing off on an artwork approval form, it cannot be cancelled.
Prices:
Due to currency and material fluctuations, prices are subject to change without notice.
If there are pricing inaccuracies or changes in quoting (including after payment made) we reserve the right to cancel the order and refund payment.
Stock Availability:
Inventory stock is on a first come first serve basis. Inventory cannot be placed on hold without a written order.
Artwork Charges:
All logos/artwork must be supplied in Vectorised EPS, AI or PDF format (must be created with outlines). If this format is unavailable, we offer a redraw service for a fee.
Colour Matching:
All printing/embroidery colours must be supplied as PMS format. All efforts will be made to match these PMS colours as closely as possible. Please double check all sign off forms before approval. Merchwise takes no responsibility for incorrect details approved by the client. Please also note that colours on computer screens may appear differently to actual printed items. While every effort is made to match the nominated print colours, exact matches are not guaranteed and tolerance to 2 shades is to be considered acceptable.
Shipping:
The customer is responsible for all shipping charges related to their order. All freight will be charged accordingly. Shipping instructions, delivery address and delivery date must be included in the order. All Merchwise products are sent via courier services and all deliveries must be signed for upon delivery or authority should be provided for the package to be left if no receiver is available. Changes to shipping instructions must be in writing, approved by Merchwise and submitted prior to the ship date as goods may be shipped early. We will not be responsible for delays or additional charges for any unapproved changes.
All orders become the customer’s property upon our delivery to the carrier. Customers should file claims with the carrier for any delayed, lost or damaged shipments. Merchwise will be happy to assist with this, but the customer must initiate this process within 14 days of shipment. Delays caused by a carrier are not the responsibility of Merchwise and no refunds, credits or returns will be given to the customer due to carrier issues.
Delivery Dates:
Due to unprecedented demand for some of our products, refunds will not be given for any changes to estimated or confirmed delivery dates. We are of course being fully transparent with our delivery timelines, however there are many factors out of our control, including but not limited to the demand for particular products. In some cases, delivery estimates from our suppliers are changing by the hour.
Acceptance:
By paying for your order (or a deposit), accepting a quote or invoice via email, or by signing off on an artwork approval form, you are agreeing to the terms and conditions of our order.