Privacy Policy

Merchwise Pty Limited (“Merchwise”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

1. What this policy covers

This Privacy Policy explains how we collect, use, store, and disclose personal information through our website and during the course of our business operations.

2. What personal information we collect

We may collect personal information including:

• Your name
• Company or business name
• Phone number
• Email address
• Billing and delivery address
• Enquiry, quote, and order details
• Payment and transaction details
• Artwork, logos, branding files, or any other information you provide
• Website usage data collected through cookies, analytics tools, and similar technologies

3. How we collect personal information

We collect personal information when you:

• Submit an enquiry through our website
• Request a quote
• Place an order
• Upload artwork or files
• Subscribe to marketing communications
• Contact us by phone, email, or online
• Interact with our website

4. Why we collect and use personal information

We collect and use personal information to:

• Respond to enquiries and quote requests
• Supply products and services
• Process payments and orders
• Arrange production, branding, delivery, and related services
• Communicate with you regarding enquiries, quotes, or orders
• Improve our website, products, and customer experience
• Send marketing communications where legally permitted

5. Disclosure of personal information

We may disclose personal information to third parties where reasonably necessary to operate our business, including:

• Employees and contractors
• Suppliers, decorators, and production partners
• Delivery and freight providers
• Payment processors
• Website hosting, IT, and software providers
• Professional advisers

We do not sell personal information.

6. Overseas disclosure

Some of our third-party service providers may store or process personal information outside Australia. Where this happens, we take reasonable steps to ensure your information is protected appropriately.

7. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no internet-based system or transmission method is completely secure.

8. Access and correction

You may request access to the personal information we hold about you and ask us to correct any inaccurate, outdated, or incomplete information.

9. Cookies and website analytics

Our website may use cookies and similar technologies to:

• Help the website function properly
• Understand website traffic and user behaviour
• Improve the overall user experience

You can adjust your browser settings to refuse cookies, but some website features may not function correctly.

10. Complaints

If you believe your privacy has been breached, you may contact us using the details below. We will review your complaint and respond within a reasonable timeframe.

11. Contact us

Merchwise Pty Limited

Email: sales@merchwise.com.au
Phone: 07 5605 4889
Address: PO Box 185, Ormeau, QLD 4208

12. Changes to this policy

We may update this Privacy Policy from time to time by publishing the updated version on our website.